****Postal Carriers are experiencing unprecedented volume increases and limited employee availability due to COVID-19, so packages are taking longer once shipped out, we appreciate your patience during this time.****
Contiguous United States Customers:
We ship all orders under $75 for a flat economy shipping and handling fee of $7.95. Expedited shipping is available at calculated rates via checkout. Please note that orders must be placed by 2pm Eastern Time Monday-Friday, excluding holidays, for same-day shipping
Any order over $75 qualifies for FREE Economy Shipping in the contiguous United States.
We will ship to APO/FPO/DPO under this policy.*We will not ship to a PO Box under this policy, if you need to ship to a PO Box you must pay for Priority Mail Shipping.
FREE Economy Shipping (2-14 Business Days)FedEx Home Delivery (2-14 Business Days)FedEx 2Day Delivery (2 Business Days) FedEx Standard Overnight (1 Business Day) USPS Express Mail (1-2 Business Days) - Signature required for delivery.
*Please note that Business Days do not include Saturday, Sunday or holidays.
Shipments to Alaska, Hawaii, & US Territories:
Orders under $150 ship for a flat $11.99 economy rate
Any order over $150 will ship FREE Economy
Shipments outside the United States:
We currently do not ship internationally.General Information:
We ship all orders via USPS (Priority, Parcel Select, First Class) or FedEx Services (SmartPost, Home, Express.) Golden Apple Organics will choose Free Shipping (2-14 Business Days) provider based upon rates to the delivery address at our discretion.For time sensitive orders, we offer calculated live rates for expedited methods during the checkout process. We will never add any additional cost to these rates. Our free shipping methods are reliable, however they are not day-specific guaranteed. For true day-specific guaranteed shipping, please choose USPS Express, FedEx 2Day, or FedEx Overnight at checkout.
Orders received by 2:00pm Eastern Standard Time (Monday - Friday, excluding holidays) will ship the same day, provided that items ordered are in stock.
Please verify that you have entered your correct shipping address prior to placing your order. Golden Apple Organics is not responsible for re-shipping costs if your package is returned due to insufficient, incomplete, or incorrect address. Golden Apple Organics assumes that the address you provide is a secure location, and is not responsible for stolen packages upon delivery.
Backordered Items:
On rare occasions we may run out of stock on an item. This may cause a slight delay of shipment for your order. If an item you ordered is going to be back-ordered for an extended period of time, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available.
If your back-ordered item(s) will arrive in a timely manner, we will delay your shipping so we can send your order in its entirety. If we can not have your item(s) soon after receipt of your order, we will ship your partial order and automatically ship the back-ordered items as soon as they become available at no extra cost to you.
For any additional shipping questions or concerns, please call or email us: 877-277-5357 | sales@goldenappleorganics.com
Heat Sensitive Products Policy:
Heat sensitive products are shipped according to our above policy, Monday, Tuesday and Wednesday with an ice pack and thermal bubble wrap during the warmer months. Although the ice pack will melt during shipping, the product will retain its integrity. Probiotics are manufactured with overages that ensure label potency when exposed to extreme temperatures. If an item is heat sensitive, it will be noted in the product name as "Heat Sensitive".
Packages with heat sensitive probiotics should be opened as soon as possible and placed in a dry environment at or below 71 degrees Fahrenheit to ensure ongoing product integrity. Please also note that heat sensitive products are non-returnable and non-refundable. If you have any questions regarding the sensitivity of these products please call Garden of Life at (866) 465-0051.
By ordering a heat sensitive product, you agree to the above policy.
